Refund Policy

Product Subscription Statement

The User understands and agrees that Atoms is a digital software service that encompasses costs related to LLM model API interface usage and server operations. We offer daily free usage quotas along with tutorials to help you fully experience and understand the product’s features and limitations prior to making a purchase. Please take the time to carefully read the relevant information available in the Help center and App World before subscribing.

Automatic Renewal

By subscribing to our services, you authorize us to automatically renew your subscription at the end of each billing cycle using the payment method on file, unless you cancel your subscription prior to the renewal date. If you do not cancel before the renewal date, you agree to be charged for the next billing cycle.

To ensure accurate billing, users must cancel their subscription before the start of the current billing cycle. Cancellations made after the commencement of a new billing cycle will take effect only in the subsequent cycle. Once the new billing cycle begins, the system will process the payment. To avoid unnecessary charges, users who intend to cancel their subscription are strongly advised to cancel their subscription before the start of the billing cycle.

Atoms PRO Service Refund Policy

Atoms is a digital service that encompasses costs related to the usage of the LLM model API and server operations. Since our services are delivered digitally and made available immediately upon subscription, once service delivery commences (i.e., service usage or credit consumption), all subscription fees are, in principle, non-refundable. We do not issue refunds or credits for partial usage periods, nor do we provide refunds or compensation for gifted credits.

If you believe you made an error when subscribing to Atoms PRO services, you may be eligible for a refund if you meet ALL of the following conditions:

1. Submit your application within the refund window:

   • EU, UK, or Turkey users: Within 14 days from the time of charge, or when your credits begin to be consumed (whichever occurs first)

   • All other users: Within 24 hours from the time of charge, or when your credits begin to be consumed (whichever occurs first)

2. Have not actually used the service:

   • Confirmed by our team’s verification that you have not generated any service call records within your refund window (as determined by system logs)

   • Considering the high operational costs of existing LLM and server infrastructure, users who have generated any service call records will not qualify for refunds.We acknowledge that, according to the laws of your country or region (such as the EU Consumer Rights Directive), you may be entitled to statutory rights of withdrawal. The applicability of such rights is subject to strict legal preconditions.

Abnormal situation: We are responsible for providing normal product services. If there is a bug in the product that materially affects your interests, you have the right to request a refund. You need to provide sufficient evidence to prove the existence of the product bug and the resulting loss of benefits. We will promptly address the issue and provide reasonable compensation.

Refund Application Process

To apply for a refund, please contact us via email at [email protected], and include in your email:

• Your order information (account number, order number, purchase date, amount, invoice)
• Reason for refund request
• Your contact information

Refund Processing

Refund requests will be reviewed within five business days. If your refund application is approved, Stripe will process refunds within five to ten business days, returning them to your original payment account.

MetaGPT LLC, a company registered in the State of Delaware, USA (File Number 7606285)

Effective Date: January 13, 2026