Question 1

What's the difference between Free, Pro, and Max?

Accepted Answer

Free Plan ($0/month): 15 credits per day / 25 per month, forever free and best for light use. Pro Plan (starting from $20/month): 15 credits per day / 25 per month, with flexible tiers (100 → $20, 250 → $50, 350 → $70), designed for professionals with daily high-frequency usage. Max Plan (starting from $100/month): 15 credits per day / 25 per month, with flexible tiers (500 → $100, 1000 → $200, 1500 → $300, up to 10000), higher accuracy, power and storage with Race mode improving accuracy up to 3×.

Question 2

Can I switch plans at any time? When will the change take effect?

Accepted Answer

Yes, you can switch anytime. Upgrade takes effect immediately after payment, but the billing cycle will not reset. You only need to pay the price difference. Downgrade takes effect on the first day after your current billing cycle ends. Downgrades are non-refundable.

Question 3

Can I buy extra credits if I run out?

Accepted Answer

You can upgrade to a higher plan at any time on the Settings → Plans and Billing page or the Pricing → Payment page to get more Credits, which will take effect immediately.

Question 4

Will my unused Credits be reset to zero?

Accepted Answer

Depending on the specific situation, unused Credits will be automatically carried over to the next billing cycle (rollover is only for one month, not permanent) in the following cases: unused Credits after an upgrade, extra bonus Credits granted by the system, Credits earned from inviting new users, and Credits obtained through redemption codes.

Question 5

Will downgrading / upgrading affect my data?

Accepted Answer

If downgrading / upgrading reduces your storage limit, you'll get a reminder to back up or delete files to prevent any impact on the normal use of Atoms.

Question 6

Are subscriptions auto-renewed?

Accepted Answer

Yes. Both Pro and Max plans renew automatically every month unless you downgrade via the Settings → Plans and Billing page or the Pricing → Payment page before your next billing cycle starts.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can downgrade your current plan to the Free plan at any time via the Settings → Plans and Billing page or the Pricing → Payment page. The downgrade will take effect on the first day after the current billing cycle ends.

Question 8

Where can I check my plan and billing info?

Accepted Answer

You can view your current plan, Credits tier, remaining balance, and billing history anytime in the Settings → Plans and Billing page or the Pricing → Payment page.

Question 9

What are credits and how are they used?

Accepted Answer

Credits are points used to access services, including daily bonus credits, monthly subscription credits, and reward credits. The system automatically uses credits in this order: daily credits (15 per day) first, then subscription credits, and finally bonus credits.

Harga

Pertanyaan Umum

Apa perbedaan antara Free, Pro, dan Max?

Apakah saya dapat beralih paket kapan saja? Kapan perubahan akan mulai berlaku?

Apakah saya dapat membeli kredit tambahan jika kehabisan?

Apakah kredit yang belum saya gunakan akan diatur ulang menjadi nol?

Apakah downgrade/upgrade akan memengaruhi data saya?

Apakah langganan diperpanjang secara otomatis?

Apakah saya dapat membatalkan langganan kapan saja?

Di mana saya bisa memeriksa info paket dan penagihan saya?

Apa itu kredit dan bagaimana cara penggunaannya?